Refund policy

Return & Refund Policy

At SuperFoot, all orders are considered final once confirmed and delivered.

No Returns or Refunds for Change of Mind

We do not normally accept returns, refunds, or exchanges simply because a customer changes their mind after placing or receiving an order.

This includes situations such as:

  • No longer wanting the product

  • Changing your preferred model, color, or design

  • Ordering the wrong item by mistake

  • Deciding not to keep the product after delivery

Customers are responsible for reviewing their order carefully before confirming it.

Exceptional Arrangements

In some specific situations, we may still try to find an arrangement with the customer.

However, these cases are handled at SuperFoot’s discretion, are considered exceptional, and should not be expected as part of our standard policy.

Any possible arrangement will depend on the condition of the product, the circumstances of the order, and whether a practical solution is available.

Approval of an exception in one case does not mean that the same exception will apply to future orders.

Errors Made by SuperFoot

If there has been a mistake on our side, we will take responsibility and work to resolve the issue.

This may include situations where:

  • You receive the wrong product

  • You receive the wrong size compared to what you ordered

  • An item is missing from your order

  • The product received is significantly different from the item confirmed in your order

  • Another verified logistical or order-processing error was made by SuperFoot

In these cases, please contact us as soon as possible through WhatsApp or Instagram and provide your order details, along with photos or videos when necessary.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.

Product Condition

Any item approved for return or exchange must be returned in its original condition.

The product must be:

  • Unworn and unused

  • In its original condition

  • Returned with any original packaging, tags, or accessories where applicable

Products that have been worn, used, damaged after delivery, washed, or altered may not be eligible for return or exchange.

Pre-Orders

Pre-order purchases are also considered final once confirmed.

Because pre-order products are specifically ordered in advance, they cannot normally be cancelled, returned, or refunded due to a change of mind.

In rare cases, SuperFoot may consider an alternative arrangement at its sole discretion, but this is not guaranteed.

If SuperFoot Leb makes an error with your pre-order, we will review the situation and provide an appropriate solution.

Damaged or Incorrect Orders

If you believe your order arrived damaged or incorrect, please contact us promptly after receiving it.

We may ask for clear photos or videos of the product and packaging in order to verify the issue.

Contact Us

For any issue related to your order, please contact SuperFoot through WhatsApp or Instagram.

Each case involving an error on our side will be reviewed individually, and we will do our best to provide a fair solution.

Any exception granted outside of our standard policy remains entirely at SuperFoot’s discretion and is not guaranteed.

This policy applies subject to any mandatory rights provided under applicable law.